Refund Policy

E.H. ECHOSAUDIO LTD offers a 7 day return policy on merchandise based on the following conditions:

  1. Damaged Product Box
    • If Customer receives damaged products; please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify E.H. ECHOSAUDIO LTD immediately to arrange for a carrier inspection and a pickup of damaged products. Please notify E.H. ECHOSAUDIO LTD Customer Service at sales@hiendplay.net or (+44)7764188397 of damaged products WITHIN THE FIRST 48 HOURS of receipt. Timely receipt of this information is necessary for E.H. ECHOSAUDIO LTD to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.
  2. Non-Damaged/Defective, Opened Merchandise
    • We will not accept returns on merchandise that has been opened and is not defective.
  3. Defective Products
    • If you have received defective merchandise you must contact E.H. ECHOSAUDIO LTD within 2 days for replacement of defective merchandise with the exact same product.
  4. Replacement Policy:
    • Customer is responsible for returning damaged or defective merchandise to E.H. ECHOSAUDIO LTD
    • E.H. ECHOSAUDIO LTD will not ship replacement merchandise until receipt of damaged or defective item.
    • All defective or damaged returns are subject to verification.
  5. Failure to return a product within the return period will be deemed to be an acceptance of the product.
  6. EXCEPTIONS TO THE ABOVE POLICIES
    • Custom orders, bulk orders, volume licensing software, and other products designated as “This Sale Final”, “No Returns”, or similar language may not be returned.
  7. Refunds can be made only to same card used to pay for good/service.