Based on the EU law the customer has the right to withdraw from contract within 14 days without giving any reason as long the products received in the same condition, unopened and undamaged.
The customer is obliged to check the products received and inform « E.H. ECHOSAUDIO LTD » (hereinafter the “Company”) as soon as possible and in any case within 2 days from the product’s receipt for any obvious external defects or errors in delivery. After the expiry of the period of two days the products are considered to have been received at an excellent condition.
DELIVERY OF A WRONG PRODUCT
This would be the case where due to a proven Company’s fault, the product delivered to you, was other or substantially different from what you ordered. This error may have occurred either due to the wrong entry of the order from the sales department, either by mistake of the warehouse in packaging your order. We apologize in advance for this mistake. In such cases all the costs for the return of the wrong product and for sending the right one are undertaken by the Company and such procedure shall be handled as a top priority for the immediate replacement of the product.
RIGHT TO WITHDRAWAL
PRODUCT RETURNED FOR SERVICE – REPLACEMENT
The products warrant allows service and fixing or the problem, given that the following conditions are met:
- a. the terms and conditions of the manufacturer’s warranty are fulfilled and you have the proof of the product’s purchase.
- b. the fixed components of the product (Serial Number -Serial No.) have not been altered.
- c. the damage is covered by the manufacturer’s warranty.
You should note that many manufacturers provide privileged warranty for their products, which may cover either the product’s receipt and its return after being repaired at your place (onsite pickup & return), or even on-site repair by the next business day.
You can refer to the terms of the warranty of the product to determine the exact coverage provided. In such cases it would be advisable to call the manufacturer directly, and follow the procedure provided in order to achieve a significant reduction of the time for your product’s repair.
Many manufacturers apply the process DOA (Dead on Arrival), i.e. the product that presents a manufacturing defect or damage during delivery or in the first few days of operation. These products are replaced within a few days, i.e. the time required for testing and verification of the defect.
In order to return your product so as to be repaired please fill the relevant Form and you will receive immediate written response from our technical department. Please send the product to our service department in order to proceed as soon as possible to the technical inspection and verification of the defect. Following if the product is covered by warranty it will be forwarded directly to the manufacturer for repair or replacement, according to the terms of the manufacturer’s warranty.
After the product’s return from the manufacturer, and its final inspection by our technical department you will be notified to pick it up or delivered to your address. Of course all these services under warranty are free of charge. The sole obligation that you have is the delivery or receipt of the product.
In any case that the product’s defect should not be due to its misuse by the client and the product should be accompanied by its original documents of sale (e.g. receipt, etc.) and its commercial – complete package.
The guarantee is provided for a limited period of time as indicated in the detailed product characteristics. After this period the repair or replacement of the products is possible at an additional charge upon a new agreement with the client.
To return your product, please fill out “Return Form” by clicking here
LIMITATION OF LIABILITY
The Company assumes no liability for the terms and response times return DOA or conditions required to be performed. All repairs or replacements made by Certified Repair Centers chosen by the manufacturer, not the Company. In any case, however, we will make our best effort to assist you with the completion of these procedures.
In case of repeated refunds or in the event that the Company, at its sole discretion, considers that the consumer abuses its refund rights or acts in bad faith, the Company is entitled to refuse to return the product even if the above terms and conditions are met.
The Company reserves the right at any time to cancel or amend the Return Policy through publication of the relevant new terms and conditions on the E-Shop or its stores.